Returns Policy

Returns will be accepted for exchange or refund on the condition that items have only been worn to test for good fit. All returns must be in an identical condition to which they were supplied by us, items must be in a perfect condition to qualify for a refund or exchange. Shoes should only be tried on a clean carpeted surface for sufficient time to determine whether they are a good fit. 

All returns must be dispatched within 10 days of receipt, and include an acurately completed Returns Document. Returns Documents are included with every order. All returns should be sent to this address:

The Swing Dance Company Ltd 

c/o SPACEMAKER

Unit B, Dart Building

Grenadier Road

Exeter Business Park

EXETER

EX1 3QF

UNITED KINGDOM

The cost of postage for return items is born by the customer. The item remains the responsibility of the customer until it is returned safely, therefore we recommend that all returns should be sent using a service that requires a signature on delivery and carries sufficient insurance to cover the value of the contents of the package. The Swing Dance Company Limited cannot be held responsible for any goods that may be mislaid during return.

There will be no additional postage charge for exchange items to be sent out. 

Any “special order” shoes that have been ordered to a clients specific specification cannot be returned, at the time of ordering it will be made clear when “special order” shoes are being ordered. 

 
The Return Document requires the following information. Failure to include the following information may result in the refund process taking longer or in some circumstances being rejected.

- Original Order number
- Your name
- Your contact details (including a daytime contact number)
- A brief description of the goods being returned
- A brief reason for returning the goods
- Whether you would like a replacement or a refund

No refunds or exchanges will be processed until returns have been received and approved. Please allow up to 10 working days from the date the item is received for refunds to be processed. Refunds will be credited to the credit/debit card used for the transaction.